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ITIL - 4

Certification & Training Course

This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-Enabled enterprise.

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ITIL-4
Certificate & Training Course

Why The DataTech Labs

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Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objective

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Curriculum

  • Structured Benefits
  • The Service Value System
  • Four Dimensions of Service Management
  • What is Service Management?
  • Service Relationships
  • Creating Value
  • A Holistic Approach to Value Delivery
  • Organizations and People
  • Informational Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • Guiding Principles
  • Governance
  • Service Value Chain
  • Practices
  • Continual Improvement
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Principle Interaction
  • Governing Bodies
  • Governance Activities
  • The Role of Governance in the SVS
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain and Build
  • Deliver and Support
  • The Model, the Value Chain, and Practice
  • Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Theory of Constraints
  • Introduction to ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Benefits of ITIL Certification

  • Enhance your career opportunities
  • Get recognized as an experienced professional
  • Speak the right language
  • Learn new skills
  • Demonstrate your tech Skills

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OUR PARTNERS

Useful Links

Contact Us

India

Dnyanasha Technology Solutions India Pvt. Ltd. The Kode, AWFIS, Baner Pashan Link Road, Pune

+91 8237377106

UAE

Dnyanasha Technology Solutions 17th floor, Prime Tower, 6C Marasi Dr – Business Bay – Dubai

+971 0524 807 514

UK

The DataTech Labs 2, Frederick Street Kings Cross, London. WC1X 0ND, UK

8000485080

USA

The DataTech Labs Inc. 188, Grand Street, Office 255, NY 10013, USA

855 5616 600