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ITIL4 Foundation
Candidate Syllabus

The DataTech Labs Inc Learning Model

ITIL4 Foundation course CGEIT real
ITIL4 Foundation iamge for

Course Outline

ITIL4 Foundation Exam Preparation, 4-5 Day Course

Course Objectives

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

Course Content

Module 1: Understand the key concepts of service management
Module 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Module 3: Understand the four dimensions of service management
Module 4: Understand the purpose and components of the ITIL service value system
Module 5: Understand the activities of the service value chain, and how they interconnect

Course Overview

1) The fundamentals of ITIL®4
2) Four dimensions of ITIL®4
3) The Service Value System
4) The Guiding Principles
5) The Service Value Chain

Who Should Attend

This course is intended for:
1) Any IT Professional in a technical role
2) Any IT Professional in a managerial role
3) Any IT Professional who manages products, services, processes, projects, or programmers


None! Anyone with working knowledge of the IT industry can join us for the ITIL®4 Foundation Certification training course!

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