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Drive Stakeholder Value (DSV)

The DataTech Labs Inc Learning Model

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Course Outline

DSV Exam Preparation, 4-5 Day Course

Course Objectives

The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners

Course Content

Module 1: Understand how customer journeys are designed
Module 2: Know how to target markets and stakeholders
Module 3: Know how to foster stakeholder relationships
Module 4: Know how to shape demand and define service offerings
Module 5: Know how to align expectations and agree details of services
Module 6: Know how to onboard and off board customers and users

Course Overview

To be succinct about the contents of your ITIL®4 DSV Certification Training Course, we would say you would be learning, specifically, a lot of : The customer journey in the light of ITIL®4 , Offering and agreeing specifications, Customer on boarding and off boarding, and, Co-creating and Realizing value. You will be taking a very close view of the customer journey, as far as the ITIL®4 DSV Certification training course is concerned

Who Should Attend

This course is intended for:
1) Any IT Professional in a technical role
2) Any IT Professional in a managerial role
3) Any IT Professional who manages products, services, processes, projects, or programmers

Prerequisites

Well, anyone holding the ITIL®4 Foundation Certificate can join us for the ITIL®4 DSV Certification training course!

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