ITIL4 Direct, Plan & Improve (DPI)

The DataTech Labs Inc Learning Model

DPI course CGEIT real
DPI iamge for

Course Outline

DPI Exam Preparation, 4-5 Day Course

Course Objectives

To assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows

Course Content

Module 1: Understand the Key Concepts of Direct, Plan & Improve
Module 2: Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Module 3: Understand the role of GRC and know how to integrate the principles and methods into the service value system

Course Overview

1) The learning outcomes of the ITIL 4 Direct Plan and Improve (DPI) qualification and the assessment criteria that a candidate is expected to meet for each learning outcome (with reference to the ITIL 4 Direct, Plan and Improve publication and the ITIL Practice Guide library)
2) The examination design, in terms of question types to be used, exam duration and administrative considerations

Who Should Attend

This course is intended for:
1) The AXELOS Examination Institute partner, PeopleCert
2) Accredited Organization partners


1) Individuals continuing of their journey in service management
2) ITSM managers and aspiring ITSM managers

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